Shipping & Delivery Policy

1. Where We Deliver

Mathur's Kitchen currently accepts orders for delivery to locations where our available delivery partners can provide service.

Delivery availability may depend on the customer's PIN code and the serviceability of the delivery partner.

2. Processing of Orders

Once your order and payment are successfully received, we will process and prepare your order for dispatch.

Orders are generally processed within a reasonable business period after confirmation.

Processing time may vary during weekends, public holidays, festivals, high-demand periods, or other unforeseen circumstances.

3. Delivery Time

Delivery time depends on your location, courier availability, and other factors.

The estimated delivery time shown during checkout, where available, is an estimate and not a guaranteed delivery date.

4. Tracking Your Order

Where tracking information is available, we may provide the tracking details through the contact information provided while placing the order.

You can use the tracking information provided by the delivery partner to check the status of your shipment.

5. Incorrect Address or Contact Details

Customers are responsible for providing the correct name, phone number, PIN code, and delivery address while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address or contact information provided by the customer, additional delivery charges may apply if the order needs to be re-shipped.

6. Failed Delivery Attempts

Delivery partners may make one or more attempts to deliver your order depending on their delivery process.

If the customer is unavailable to receive the package, does not respond to the delivery partner, or refuses delivery, the order may be returned to us.

Any refund or re-shipment in such cases will be handled according to our Cancellation & Refund Policy.

7. Damaged Package on Delivery

If your package appears damaged, opened, leaking, or tampered with when delivered, please contact us as soon as possible.

We recommend taking photographs of the package and product before disposing of any packaging.

Please refer to our Cancellation & Refund Policy for information about damaged or incorrect products.

8. Delays Beyond Our Control

Mathur's Kitchen is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Courier or logistics issues
• Transportation disruptions
• Government restrictions
• Incorrect customer information

9. Shipping Charges and Additional Delivery Costs

The customer is responsible for the applicable shipping charges associated with the order.

If an order needs to be shipped again because of an incorrect address, failed delivery, or another reason attributable to the customer, additional shipping charges may apply.

10. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

Please refer to our Cancellation & Refund Policy for complete information regarding cancellations and refunds.

11. Changes to This Policy

Mathur's Kitchen may update this Shipping & Delivery Policy from time to time based on changes in our delivery process, business operations, or applicable requirements.

Any updated version will be published on this page.