Privacy Policy

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information that is necessary to provide our services.

Information you may provide to us:

• Your name
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• Order and purchase details
• Information you provide when contacting us

2. Payment Information

When you make a payment on our website, your payment may be processed through third-party payment service providers such as Razorpay or other payment gateways available on our website.

We do not ask you to share your debit card, credit card, UPI PIN, banking password, or other confidential banking credentials with us.

Payment information is handled by the respective payment service provider according to its own security and privacy policies.

3. How We Use Your Information

We use the information we collect to provide and improve our services, process your orders, and communicate with you.

Your information may be used for:

• Processing and delivering your orders
• Confirming your order and payment
• Contacting you regarding your order
• Providing customer support
• Responding to your questions and requests
• Improving our website and products
• Maintaining our business and transaction records
• Preventing fraudulent or unauthorized transactions

4. Order and Delivery Information

When you place an order with Mathur's Kitchen, we may share the necessary information with delivery or logistics partners so that your order can be delivered to you.

Only the information reasonably required to process and deliver your order will be shared for this purpose.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may help with functions such as remembering shopping cart information, maintaining login sessions, and improving website performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website, including shopping cart or checkout functionality.

6. WooCommerce and Website Services

Our online store uses WooCommerce and related website technologies to manage products, orders, customers, carts, and checkout functionality.

Information required to process your order may be stored within our website and hosting environment and may be processed by service providers that help us operate our online store.

7. How We Protect Your Information

We take reasonable steps to protect the information we collect from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when it is required to operate our business, process payments, deliver orders, provide website services, or comply with applicable legal requirements.

9. Marketing Communications

If you choose to provide your contact details for communication, we may contact you regarding your orders, products, offers, or other updates related to Mathur's Kitchen.

You can request us to stop promotional communication at any time by contacting us.

10. Third-Party Links

Our website may contain links to third-party websites, services, or payment providers.

These third-party websites have their own privacy policies and terms. Mathur's Kitchen is not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our website and products are intended for general consumers. We do not knowingly collect personal information from children without appropriate consent.

12. Your Choices

You may contact us if you want to ask about the personal information we hold about you or if you believe that any information we have is incorrect.

Where applicable, you may request correction or deletion of your personal information, subject to information that we may be required to retain for legal, accounting, transaction, or business purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be published on this page with a revised date.