Cancellation & Refund Policy

1. Order Cancellation

You may request cancellation of your order before the order has been dispatched.

To request a cancellation, please contact us as soon as possible with your order number and registered contact details.

2. Cancellation After Dispatch

Once your order has been packed and handed over to the delivery partner, cancellation may not be possible.

If you refuse to accept a dispatched order, the refund, if applicable, will be considered after the product is returned to us and the order is reviewed.

3. Returns of Food Products

Since Mathur's Kitchen sells food premixes, we generally do not accept returns of products that have been opened, used, damaged after delivery, or partially consumed.

This is necessary to maintain food safety and hygiene.

4. Damaged or Incorrect Product

If your order arrives damaged, leaking, tampered with, or you receive a product different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• Photographs of the package
• Photographs of the product received
• A short description of the issue

We will review the issue and, where appropriate, arrange a replacement or refund.

5. Refund Eligibility

A refund may be considered in situations such as:

• You received the wrong product.
• The product was damaged during delivery.
• The order could not be fulfilled by Mathur's Kitchen.
• Your order was cancelled before dispatch and the payment had already been made.

Refund eligibility will be determined after reviewing the particular order and circumstances.

6. Refund Process

If your refund request is approved, the refund will generally be initiated to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.

7. Failed or Unsuccessful Payments

If money has been deducted from your account but your order was not successfully created because of a payment failure, please contact us with the relevant payment details.

We will check the transaction status and assist you accordingly.

8. Delivery Delays

Delivery times may vary depending on the delivery location, courier availability, weather conditions, holidays, or other circumstances outside our control.

A delivery delay by itself does not automatically qualify an order for a refund. However, if there is a significant issue with your order, please contact us and we will try our best to assist you.

9. How to Request a Refund

To request a refund or report an issue with your order, please contact Mathur's Kitchen with:

• Order number
• Name used while placing the order
• Registered mobile number
• Reason for the refund request
• Photographs, if the product is damaged or incorrect

10. Changes to This Policy

Mathur's Kitchen may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated policy will be published on this page.