Terms & Conditions

1. About Mathur's Kitchen

Mathur's Kitchen is a food brand offering premixes and related food products through its online store.

Our products are prepared, packed, and sold for customers who want to conveniently prepare delicious food at home.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the website or other customers.

You must not attempt to gain unauthorized access to any part of our website, server, account, or systems.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including product names, descriptions, images, ingredients, quantity, preparation instructions, and other relevant information.

Product images are intended to represent the product. There may be minor differences in appearance between photographs displayed on the website and the actual product.

4. Product Availability

Products displayed on the website are subject to availability.

We reserve the right to change product availability, discontinue products, or temporarily stop accepting orders for a product when required.

5. Product Prices

The prices displayed on the website are the applicable product prices at the time of purchase, unless otherwise stated.

Mathur's Kitchen reserves the right to change product prices at any time. Any price change will not affect an order that has already been successfully confirmed.

6. Shipping Charges

Shipping charges are payable by the customer.

Applicable shipping charges will be displayed during checkout before the customer completes the payment.

Shipping charges may vary depending on the delivery location, order details, or applicable shipping method.

7. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

An order will be considered successfully placed after the required order and payment process has been successfully completed.

We reserve the right to cancel an order in exceptional circumstances, including product unavailability, suspected fraudulent activity, incorrect pricing, or other circumstances affecting our ability to fulfil the order.

8. Payment

Payments may be processed through third-party payment service providers available on our website.

Customers are responsible for providing accurate payment and billing information during checkout.

We do not request your confidential banking passwords, UPI PIN, or other private banking credentials.

9. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Please refer to our Cancellation & Refund Policy for complete information.

10. Food Products and Safety

Our products are food products and should be stored and prepared according to the instructions provided with the product or on the website.

Customers are responsible for following the preparation instructions and storing the product appropriately after receiving it.

Customers should check the product information and ingredients before consumption, particularly if they have known food allergies or dietary restrictions.

11. Shelf Life and Storage

Each product may have its own shelf-life and storage instructions.

Customers should follow the storage instructions provided for the specific product and use the product within its stated shelf life.

Mathur's Kitchen is not responsible for problems caused by improper storage or use of a product after delivery.

12. Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period.

Delivery times may vary due to courier delays, weather, holidays, transportation issues, incorrect addresses, or other circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for more information.

13. Damaged or Incorrect Products

If you receive a damaged, tampered, or incorrect product, please contact us as soon as possible after delivery.

Photographs and other information may be requested so that we can review the issue and provide an appropriate resolution.

14. Intellectual Property

The content of this website, including text, photographs, graphics, logos, branding, product images, design elements, and other material, belongs to Mathur's Kitchen or is used with appropriate permission.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our permission.

15. User Accounts

If you create an account on our website, you are responsible for keeping your account information accurate and maintaining the security of your login credentials.

You should notify us if you believe your account has been accessed without authorization.

16. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, hosting services, analytics tools, or other services required to operate our online store.

These third-party services may have their own terms, conditions, and privacy policies.

17. Limitation of Liability

Mathur's Kitchen will make reasonable efforts to provide accurate product information and reliable services.

However, we cannot guarantee that the website will always be available, error-free, or free from technical issues.

To the extent permitted by applicable law, Mathur's Kitchen will not be responsible for losses arising from circumstances beyond our reasonable control.

18. Changes to These Terms

Mathur's Kitchen may update these Terms & Conditions from time to time.

Updated terms will be published on this page. Your continued use of the website after an update means that you accept the revised terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to the use of this website or purchase of products shall be subject to the applicable jurisdiction under Indian law.